Returns & Exchanges

RETURN POLICY on Stock ITEMS:

Within 45 days of purchase, full refunds are given on items in resalable condition with the original sales receipt.

After 45 days and up to 6 months, a 15% restocking fee will apply.  OR a full refund is given on a store gift card, with the original sales receipt.

After 6 months from the purchase date, we do not provide refunds.

All lumber, plywood and building materials covered and protected on our yard will need to have been protected on your yard to qualify for a return.  Items must be uncut and in the same condition as when purchased.

Treated and fire retardant lumber that has been cut cannot be returned.

All purchases made by check will have a waiting period of up to 10 business days from the original purchase date before refunds can be processed.

 

RETURN POLICY on Special Order ITEMS:

Special order items are NON-REFUNDABLE unless the vendor authorizes a return.  Please contact your salesperson to request a special order return.  Every attempt to return this item to our vendor will be made.  Any restocking fee charged on return items by our vendor will be passed on to the customer.  Your credit will be refunded once we receive the credit from the issuing vendor.

 

ONLINE and SHIPPED ORDERS:

Returns are no problem.  Simply return the items you do not want to keep.  Items can be returned with a full merchandise refund up to 45 days from date of order being shipped to your location.  Items must be in resalable condition. 

If the item(s) were shipped to you, we will pay the return shipping costs if the result of the return is our error (incorrect or defective item). 

You should expect to receive your refund within a couple of weeks of giving your package to the return shipper; however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

Return shipping labels are available upon request and shipping charges incurred are deducted from the refund.  All items should be in their original packaging.  When returning a shipped item, please include a copy of your order receipt or include the order number to expedite processing.  You may contact us at 800-244-6492 ext. 221 to request a shipping label and regarding any questions about online order returns. 

When returning a shipped item, please send to:


CAPITOL CITY LUMBER
Online Sales Dept.
4216 Beryl Rd.
Raleigh, NC 27606

Damage of Product During Shipping:

If the item was damaged during shipment, please provide the following:

  1. Your order number
  2. A picture of the box/packaging as you received it
  3. A picture of the damaged item. 

These pictures can be sent to onlinesales@capitolcitylumber.com